Contact Japan Desk (Tokyo HQ)

Central contact point of ASIACOM Group for trade-related matters

The Japan Desk in Tokyo functions as the trading headquarters of ASIACOM Group. This page is intended only for trade-related inquiries (resources, energy-related products, industrial materials and related projects).

Important notes about this contact page
  • Scope of this page: This contact page is for trade and project-related inquiries only.
  • AI-related questions: For inquiries about our AI systems, AI services, or the ASIACOM Japan (co.jp) website, please contact us via the ASIACOM Japan (co.jp) site instead of this page.
  • Language support: We are currently able to respond only in English and Traditional Chinese. We may not be able to reply in other languages.

Online Contact Form (Handled by Japan Desk)

For trade projects or confidential matters that are not suitable for AI chat, please use the contact form below. Inquiries are received by the Japan Desk in Tokyo and are reassigned internally to the Hong Kong, Taiwan, or Philippine desks where appropriate.

  • Resource and industrial materials trade
  • Project-based consultation (supply, logistics, risk structure)
  • Cooperation or partnership discussions
  • Other trading inquiries that require direct human handling
Open Contact Form (EN)

AI Assistant “Ive” – What You Can Ask

Ive can answer questions in English and Traditional Chinese only. It is designed to handle basic trade-related information and navigation, and does not replace legal, tax, or investment advice.

  • Incoterms (CIF, CFR, FOB, DAP, etc.) and related trade terms
  • Basic payment, documentation, and logistics concepts
  • Roles of the Japan Desk, Hong Kong, Taiwan, and Philippine desks
  • Navigation to the appropriate page on this site

For sensitive or transaction-specific issues, please use the contact form instead of sharing details in chat.

How We Handle Inquiries

  • Initial response: AI assistant Ive provides basic guidance 24/7 (English / Traditional Chinese only).
  • Human follow-up: The Japan Desk reviews form submissions and coordinates with the Hong Kong, Taiwan, and Philippine desks as needed.
  • Office hours: Japan Desk staff respond during business hours (Mon–Fri 10:00–17:00 JST, excluding Japanese public holidays).

Our Contacts

Below is a simple overview of our current contact structure. The primary window for international trading inquiries is the Japan Desk (Tokyo HQ).

Ive (Japan Desk)
Ive
Japan Desk – Tokyo HQ & AI Assistant
Languages: English / Traditional Chinese AI trade assistant

Ive is our AI assistant that provides basic answers to questions about trade terms, documentation, and how each desk in the ASIACOM Group is involved in a transaction.

Click the red button at the bottom-right to start chatting with Ive.